STORE POLICY

1. Custom Orders

At Rhema Tees, we specialize in creating personalized, one-of-a-kind t-shirts for women, men, and children. Each shirt is custom-made to your specifications, including design, color, and size.

• Processing Time: Custom orders typically take up to 3 weeks to complete.

• Design Approval: Once a design is approved, it cannot be modified, so please ensure all details are correct before confirming.

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2. Shipping

We aim to ship your order as soon as it is ready. Shipping times will vary based on your location, and you will receive a notification once your order has been shipped.

• Shipping Fees: Shipping fees are calculated at checkout and are non-refundable.

• Delivery Time: Please allow for additional shipping time due to custom processing.

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3. No Refund/No Return Policy

Due to the personalized nature of our products and COVID-19 safety measures, we do not offer refunds or accept returns. All sales are final.

• No Returns: We do not accept returns or exchanges.

• No Refunds: Refunds are not available for custom orders once the order has been placed.

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4. Product Quality

We are committed to providing high-quality products that meet your expectations. If there is a defect with your item, please contact us within 48 hours of receiving your order.

• Defective Items: If your item is defective, we will work with you to resolve the issue.

• Damaged During Shipping: If your order arrives damaged due to shipping, please reach out to us immediately with photos for assistance.

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5. Customer Support

We value your business and are here to help! If you have any questions, concerns, or issues with your order, please contact our customer service team at [your email or contact info]. We will respond within 24-48 hours.

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6. Order Cancellations

Once an order has been placed and the design has been approved, it cannot be canceled. Please review your order details carefully before confirming.