FAQs
Frequently Asked Questions (FAQs)
1. What types of shirts do you offer?
We offer personalized and uniquely designed t-shirts for women, men, and children. Our designs can be customized to fit your style and preferences.
2. How long does it take to receive my custom order?
Our custom orders typically take up to 3 weeks to complete. Once your order is ready, you will receive a notification with shipping details.
3. Do you offer refunds or returns?
No, due to the custom nature of our products and COVID-19 safety measures, we do not offer refunds or accept returns. All sales are final. If there is an issue with your order, please contact us within 48 hours of receiving it.
4. Can I cancel or change my order after placing it?
Once a design is approved and the order is placed, we cannot accept cancellations or changes. Please review your order carefully before confirming.
5. What should I do if my order arrives damaged or defective?
If you receive a defective or damaged item, please contact us within 48 hours of receiving your order with a description and photos of the issue. We will work with you to resolve it.
6. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. Please allow for the estimated delivery time based on your location.
7. Do you accept custom design requests?
Yes! We specialize in custom designs. If you have a specific design in mind, reach out to us, and we’ll work with you to create a unique t-shirt that matches your vision.
8. Where are you located?
We are based in Chicago, Illinois, but serve customers nationwide through our online store.
9. How much is shipping?
Shipping costs are calculated at checkout based on your location and the size of your order. Shipping fees are non-refundable.
10. How do I contact customer support?
You can reach our customer support team via email at thetshirtmissionary@gmail.com. We aim to respond to inquiries within 24-48 hours.